WHAT IS YOUR REFUND POLICY FOR MOVIE TICKETS?

Can’t make it to your movie for some reason? Guests can refund tickets up to two (2) hours prior to showtime using the link from the ticketing confirmation email*
*If you’re paying with a gift card, a refund can only be completed in person at the box office prior to the showtime on the ticket(s).

Can’t find the link? You can still get a refund at the theater right up to the moment the show begins. Refunds in person can only be issued during theater operating hours—each location opens thirty minutes before the first showtime on any given day.

Ticket exchanges (swapping a purchased ticket for a different one) must be done in person at the box office during normal operating hours and before the printed showtime on the purchased ticket. No exchanges can be done through email or over the phone.

Outside of those refunds and like most theaters and entertainment venues, we do not offer rain checks due to snow, ice, or other weather-related circumstances unless we are unable to open or the Governor issues a state of emergency. In those instances, tickets will be exchanged or refunded in person at the theater box office up to 30 days after the showing.
In order to protect the personal information of our valued guests, we do not offer box office services (including ticket sales and refunds) over the phone. And regardless of weather, tickets can always be refunded through our refund link (sent through confirmation email for online ticket purchases) prior to 2 hours before showtime or in person at the box office before showtime.

All ticket sales are final. Booking fees for purchasing online are non-refundable. We aren’t able to offer box office services over the phone or make refunds or exchanges via email or Facebook or other social media methods. Tickets are for the specific title, day and time on the ticket.