If you received an ‘error’, tickets were not purchased. Please double check all of your information is correct and try again.
Our system will release those seats after about 15 minutes.
One possible explanation is that the transaction timed out. From the moment you select your seats, there is a five (5) minute window to complete your purchase.
Should you have encountered an ‘error’ during your transaction that seemingly resulted in a credit card charge but no ticket purchase, it is likely that the charge is simply pending and will disappear from your statement in 24-48 hours. We would encourage you to try the transaction again.
In the rare event of a double charge, please contact us via our Contact Us form. Thank you for your patience!
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