Here's a response suggestion for guest's complaining about a PG-13 movie preview shown before a PG movie. If the movie they are complaining about is rated R then the manager and corporate office needs to be notified so they can get it corrected. You are welcome to add your own fun vibe to this!
Hi [Guest Name],
First off, thank you for sharing your experience with us! We’re so sorry the previews before Zootopia 2 didn’t feel as family-friendly as you expected. We know how important it is to keep the movie magic fun for everyone—especially the little ones!
Here’s a little behind-the-scenes info: The Motion Picture Association (MPA) allows trailers to be rated one level higher than the movie you’re seeing. So for a PG film, PG-13 previews are permitted. On top of that, studios often send us specific preview packages as part of their agreements, which helps us bring in the big movies everyone loves.
That said, we totally understand your concern and appreciate you letting us know. We’ll keep advocating for previews that match the family vibe whenever possible. Thanks for choosing B&B, and we hope your next visit is nothing but smiles and popcorn!
See you at the movies,
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